Privacy Policy
Privacy Policy
We recognise that the protection of your personal information is an important principle in building trust and maintaining a good relationship with you. We take the protection of your personal information very seriously.
This Privacy Policy sets out the commitment of Shoe Loops (“Shoe Loops”, “we”, “us”) to protect the privacy of personal information we collect about you, including through this website, www.shloops.co.uk (“Website”), as well as through our other business operations or directly from you.
Please take time to read this Privacy Policy carefully and contact us using the details below if you have any questions.
By providing us with any personal information, you indicate that you have had sufficient opportunity to access this Privacy Policy and that you have read and accepted it and consent to the collection, use, holding and disclosure of your personal information as outlined.
Types of personal information we collect
Compulsory information (including your contact details such as your name, billing address, shipping address, email address and telephone number).
Payment details from any transaction made through our website are handled by our payment services providers, Sage Pay and PayPal. Please check these websites where you can find their privacy policy and any information.
Compulsory information provided by you during the transaction process will be disclosed to one of our dedicated courier services.
Technical information, for example, the type of device (and its unique device identifier) you use to access our site, the Internet protocol (IP) address used to connect your device to the Internet, browser type and version, time zone setting, browser plug-in types and versions, operating system, mobile network information and platform.
Profile data (including your username and password, purchases or orders made by you, preferences, feedback and survey responses).
Marketing and communications data (including your preferences in receiving marketing from us and our third parties and your communication preferences).
How we collect personal information
We collect this information from you when you subscribe with us (for example, by email), purchase a product from us, sign up for a service via our website or submit a contact enquiry through our website etc. We also collect this data if you voluntarily complete a customer survey or provide any feedback through our message boards.
We will destroy or de-identify information where we form the opinion that the information has been provided to us unlawfully or unfairly.
Why we collect, hold, use and disclose personal information
We collect, hold, use and disclose your personal information as is reasonably necessary for us to perform our core functions and activities, including for the following purposes:
-Provide goods and/or services to you
-Communicate with you
-Maintain a database of customers
-Marketing, including re-marketing or similar audiences
-For statistical purposes
Where we disclose your personal information to third parties for these purposes, we will do our best to ensure that their privacy policy adheres to similar standards of privacy protection and/or request that the third party follow this Privacy Policy regarding handling of your personal information. We will also be diligent in ensuring that the personal information we disclose is accurate, up-to-date, complete and relevant.
We will not use or disclose personal information for the purpose of direct marketing unless you have consented to the use or disclosure of the information for that purpose.
Please note that we will not disclose your personal information for any purpose other than the purpose for which it was collected without your consent unless we are required to do so by law.
Links to other websites
We sometimes include links to other helpful websites from our website in order to assist or guide you. Please note that this Privacy Policy only applies to information that we collect on our website (not any other site). We are not responsible for the data collection on those other sites, our Privacy Policy will not apply. Please be safe and make sure you read their privacy policy before giving them your personal information.
How you can you request, correct or delete your personal information?
You can request details of any personal information that we hold about you using the details set out below. If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us. We will promptly correct any information found to be inaccurate, incomplete or out of date and to notify you of the correction unless it is impracticable or unlawful to do so.
If you would like us to delete the personal information we hold about you or to not collect information from you for a specific purpose, please contact us using the details set out below. We will functionally delete the information and we will not sell, transfer, or use personal information relating to you in any way moving forward.
If you make a request, we have one month to respond to you.
How we maintain the security of your information
We are committed to ensuring that the personal information we hold is secure and protected from misuse, interference, loss and unauthorised access, modification or disclosure.
We undertake the following precautions to protect the personal information we hold:
-Our website contains pages encrypted with SSL to ensure the safety of any data that is submitted through the use of this website
-We protect devices we use to collect, hold, use and disclose personal information with industry-standard anti-virus software
-We limit access to personal information to a “need-to-know” basis
-Our email data is encrypted
-All conversations involving the discussion of personal information take place in private, where conversations are unable to be overheard by unauthorised personnel
-If we no longer need personal information, we take reasonable steps to delete or de-identify the information
How to make a complaint about your data protection rights?
If you believe that we have breached this Privacy Policy, please do not hesitate to contact us using the details set out below. If you are unsatisfied with our response, the Information Commissioner’s Office may be able to assist you with the review of our decision.
How you can unsubscribe or opt-out of future marketing?
We like to keep our customers and website visitors up to date, so from time to time we will send you newsletters, invitations and updates. Our emails will always come with an "Unsubscribe" button, so you can opt-out at any time. To unsubscribe from our email database, or opt-out of communications, use the “Unsubscribe” button set out in the email or contact us using the details below.
Changes to this policy
We keep our privacy policy under regular review and we will notify you of significant changes by email. This privacy policy was last updated on 13th April 2022.
Use of Cookies
What are cookies?
Cookies are text files on your computer to collect standard internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.
For further information, visit www.allaboutcookies.org.
How do we use cookies?
We use cookies to make it easier and faster for you to use our website. When you visit our website for the first time you will be asked to agree to our cookie policy. We also use cookies for security purposes to protect you online. We and our third-party vendors may also use cookies to display advertisements to you elsewhere on the internet.
How to manage cookies?
You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.
How to contact us
If you have any questions about our company’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us at info@shoeloops.co.uk